Dynamics Training on Microsoft Learn

Microsoft have closed down Microsoft Virtual Academy, are closing down the Dynamics Learning Portal and the Customer Training portal and moving everything to Microsoft Learn https://aka.ms/Learn as well as creating new material.

This is great as it makes the accessing the material a lot easier for everyone. The downside is that there is no way of keeping track of new or updated learning paths and modules so here is my curated list of the learning paths available,

Customer Engagement

Get started with workflows in Dynamics 365 for Customer Engagement

Configure forms, charts, and dashboards in model driven apps for Customer Engagement

Manage your Dynamics 365 Customer Engagement data

Create business process flows with Dynamics 365 Customer Engagement

Implementing Dynamics 365 Customer Engagement Online

Introduction to integration with Dynamics 365 for Customer Engagement

Integrate Office and Dynamics 365 for Customer Engagement

Get started with Dynamics 365 Portals

Work with portals in Dynamics 365

Sales

Working with Dynamics 365 for Sales

Apply goal management to Microsoft Dynamics 365 for Customer Engagement

Create and use analytics reports with Power BI

Sales Professional

Work with Dynamics 365 for Sales Professional

Customer Service

Work with cases in Microsoft Dynamics 365 for Customer Service

Work with entitlements and service level agreements in Microsoft Dynamics 365 for Customer Service

Work with Knowledge Management Solutions in Microsoft Dynamics 365 for Customer Service

Voice of the Customer for Dynamics 365

Marketing

Getting Started with Dynamics 365 for Marketing

Working with Dynamics 365 for Marketing

Field Service

Implementing Microsoft Dynamics 365 for Field Service

Universal Resource Scheduling in Microsoft Dynamics 365 for Field Service

Working with Connected Field Service for Dynamics 365 and Azure IoT

PowerApps

Create a canvas app in PowerApps

Create a model-driven application in PowerApps

Flow

Automate a business process using Microsoft Flow

More to come

https://aka.ms/migratecourselist

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So you’ve been on App in a Day, what next?

I’ve been busy for the past couple of months delivering across Europe what I think is the best one day learning experience Microsoft has ever produced, the PowerPlatform App In a Day (AIAD).

Everywhere I have delivered AIAD I have met people enthused by PowerApps and Flow and how the Power Platform can help them meet the needs of their users.

However, once you leave what do you do next?

Well the first thing I recommend is to do the AIAD labs again; the second time you pick up on so many more things.

Secondly, I would go through the exercises in the PowerApp Learning App https://aka.ms/patapp

If you want to try some more labs, then the PowerApp Challenges are where you should look to next https://powerapps.microsoft.com/en-us/blog/power-platform-challenges/, especially  http://aka.ms/PhotoCentral

For a full list of all resources for all levels take a look at http://aka.ms/powerapps-resources.

Finally, join the Community

Microsoft Dynamics 365 and Business Apps Readiness and Certification UK update

Dynamics certifications are changing. Join the Dynamics 365 and BizApps Readiness Certification Community Call to find out what’s happening and how it affects you.

Hear about the exam retirements and the0 new role-based certifications and associated exams for Dynamics 365 Customer Engagement next Thursday 28th February at 14:30 (GMT)

Register at Microsoft Dynamics 365 and Business Apps Readiness and Certification UK update

Upgrade Common Data Service from v1 to v2

If you have a CDS v1 database, you can upgrade to v2 now and you must upgrade by 15th March or your database will be deleted!

We have a CDS database, originally provisioned in late 2016. Here are the steps.

First, navigate to the PowerApps Admin Centre, https://admin.powerapps.com

Your environment, will be highlighted, so go ahead and select Upgrade Now.

Follow the steps to create a test database, upgrade Apps and Flows and then apply the completed upgrade.

Alternatively, you can delete the existing database and create a new database.

For more information, read this Blog post and https://docs.microsoft.com/en-gb/common-data-service/upgradecds/introduction-upgrade-cds

Microsoft Dynamics 365 Customer Engagement Core Exam

There is a new exam, MB-200, Microsoft Dynamics 365 Customer Engagement Core been released. This is an exam that you will need to take to gain any of the new role based certifications.

The exam has six areas in its Objective Domain.

• Perform Discovery, Planning, and Analysis (5-10%)

• Manage user experience design (20-25%)

• Manage Entities and Data (15-20%)

• Implement Security (5-10%)

• Implement Integration (15-20%)

• Perform Solutions Deployment and Testing (25-30%)

This exam looks like a combination of Customisation and Online Deployment with a bit of administration plus Flow, and how to begin and deploy a project. I am intrigued.

I will be taking this as soon as possible to see what it is like.

New Certifications for Dynamics 365 Customer Engagement

Microsoft have announced new certifications and exams for Dynamics 365 CE and F&O.

Roles

There are new role based certifications:

• Dynamics 365 for Sales Functional Consultant
• Dynamics 365 for Customer Service Functional Consultant
• Dynamics 365 for Field Service Functional Consultant
• Dynamics 365 for Marketing Functional Consultant

The role based certifications require two exams.

Exams

There is a new Dynamics 365 Fundamentals exam, MB-900, coming out at the end of March which I think will be positioned similarly to the AZ-900 Azure Fundamentals i.e., an overview of the products and some understanding of their use and security. This is an optional exam and not required for the role based certifications.

There is a new pre-requisite exam for these role based certifications , MB-200 Dynamics 365 Customer Engagement Core, and which looks at first glance to be a combination of Customisation and Online Deployment. This exam is in beta.

There is a new Dynamics 365 for Sales exam, MB-210. This looks very much at the functional elements of sales and social selling. This exam is in beta.

There is a new Dynamics 365 for Customer Service exam, MB-230. This looks very much at the functional elements of customer service and voice of the customer. Unlike the current Customer Service exam, there is nothing on Field Service or Unified Service Desk. This exam is in beta.

More details on the Microsoft Learning Blog

Dynamics 365 Saturday Glasgow 26th January

Join me in Glasgow on January 26th at Dynamics 365 Saturday Scotland to see my session on creating better Dynamics 365 solutions for users with Azure

Limited FREE tickets –  https://www.eventbrite.co.uk/e/d365-saturday-scotland-tickets-51339965218?utm_term=eventurl_text #D365SatSco #MSDyn365 #Azure #NeverStopLearning

Azure Fundamentals Certification Study Group

I am planning an online group learning program for Dynamics people wanting to take the Azure Fundamentals exam, AZ-900.

This will be an online group starting in early 2019, that will meet 1-2 times per week to learn Azure and prepare for the exam.

Places will be limited. To apply fill in the form at http://tinyurl.com/az900sg

Biz Apps Readiness Community Call UK December 2018

Here are the resources from this month’s BizApps Readiness Community Call

Microsoft Apprenticeships for Dynamics

Levels https://www.gov.uk/apprenticeships-guide

Providers:

• QA https://apprenticeships.qa.com
• GK https://www.gkapprenticeships.com
• Firebrand https://firebrand.training/uk/apprenticeships

Bespoke Programmes to fit your business or requirements

Defined Programmes such as Dynamics Software Developer

https://blogs.technet.microsoft.com/uktechnet/2018/09/24/how-levy-funded-apprenticeships-can-boost-dynamics-365-skills/

Readiness and Training Resources

Unified Service Desk

• https://mbspartner.microsoft.com/D365/CourseOverview/1479
• https://neilparkhurst.com/2016/06/20/usd-the-book/

Voice of the Customer

• https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/help-hub
• https://mbspartner.microsoft.com/D365/CourseOverview/1481
• https://training4dynamics365.co.uk/courses/dynamics-365-courses/voice-of-the-customer.html

Portal

• https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/portals/administer-manage-portal-dynamics-365
• https://www.expertcrm.co.uk/courses/dynamics-365-portals-jump-start

Connected Field Service

• https://docs.microsoft.com/en-us/learn/paths/working-with-connected-field-service-iot

App for Outlook

• https://blogs.msdn.microsoft.com/crminthefield/tag/app-for-outlook/

Gamification

• https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/gamification/help-hub

Azure Fundamentals Certification

Exam AZ-900 https://www.microsoft.com/en-us/learning/exam-AZ-900.aspx

• Released 31st December in beta
• Cloud Concepts
• Core Azure Services
• Security, Privacy and Trust
• Pricing and Support

Azure Fundamentals Certification Study Group

I am planning an online group learning program for Dynamics people wanting to take AZ-900

• Online
• 1-2 times per week in evenings/weekend starting in early 2019
• Review exam contents
• Presentation and Demos
• Homework
• I need to take exam first!
• Watch out for application form
• Follow me on twitter @julianatvigence

Retirement of Dynamics 365 Exams and Certifications

Microsoft have announced the retirement of Dynamics 365 exams.

Dynamics 365 Customer Engagement exams retiring on 31st March 2019:

• MB2-715 Microsoft Dynamics 365 customer engagement Online Deployment
• MB2-717 Microsoft Dynamics 365 for Sales
• MB2-877 Microsoft Dynamics 365 for Field Service

This also means that MCSA: Dynamics 365 certification will be retired as will the MCSE.

Dynamics 365 Customer Engagement exams retiring on 30th June 2019:

• MB2-718 Microsoft Dynamics 365 for Customer Service
• MB2-719 Microsoft Dynamics 365 for Marketing

New exams are coming in 2019 and I will post about them when released. Interestingly the MB2-716 Customisation and Configuration exam is not in the retirement list!

More information on the Microsoft Learning Community Blog

#MSDYN365